PRIVACY POLICY

Effective Date

28/05/2026

BitcoinDealers.com.au ("Bitcoin Dealers", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us, visit our website at https://www.BitcoinDealers.com.au, or use our products and services.

1. About Us

Bitcoin Dealers operates a cryptocurrency exchange and digital currency related services within Australia.

Bitcoin Dealers is an AUSTRAC reporting entity and complies with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Our services are provided to customers in Australia only and are conducted face-to-face at our business premises.

2. What Information We Collect

We may collect and hold the following types of personal information:

Identity Information

• Full name
• Date of birth
• Residential address
• Occupation
• Government-issued identification documents
• Passport details
• Driver licence details

Contact Information

• Phone number
• Email address

Financial Information

• Bank account details
• Transaction history
• Source of funds information
• Source of wealth information

Cryptocurrency Information

• Wallet addresses
• Blockchain transaction information
• Cryptocurrency transaction records
• Exchange transaction details

Compliance Information

• AML/CTF risk assessment information
• Politically Exposed Person (PEP) screening results
• Sanctions screening results
• Enhanced customer due diligence information

Website & Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and analytics data

CCTV and Security Information

Our business premises may use CCTV surveillance systems for:

• security purposes;
• fraud prevention;
• crime prevention; and
• regulatory compliance.

3. Why We Collect Personal Information

We collect personal information for purposes including:

• providing products and services;
• verifying your identity;
• complying with legal and regulatory obligations;
• conducting AML/CTF compliance checks;
• sanctions screening;
• fraud prevention and detection;
• transaction monitoring;
• risk management;
• responding to enquiries;
• improving our services;
• maintaining security of our premises and systems; and
• complying with lawful requests from regulators or law enforcement agencies.

If you do not provide requested personal information, we may be unable to provide services to you.

4. AML/CTF and Regulatory Compliance

As an AUSTRAC reporting entity, Bitcoin Dealers is legally required to collect, verify and retain certain personal information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

This may include:

• verifying your identity;
• conducting customer due diligence;
• monitoring transactions;
• conducting sanctions screening;
• collecting source of funds information; and
• reporting certain matters to AUSTRAC and other government authorities where required by law.

We may use electronic verification systems, blockchain analytics tools, sanctions screening systems and other compliance technologies to assist in meeting these obligations.

5. How We Collect Information

We may collect personal information:

• directly from you;
• during face-to-face interactions;
• through forms and applications;
• through emails requesting more information,
• through transaction activity;
• from publicly available sources;
• from electronic verification providers;
• from government databases;
• from blockchain analysis providers; and
• from third-party service providers.

6. Disclosure of Personal Information

We may disclose your personal information to:

• AUSTRAC;
• law enforcement agencies;
• regulatory authorities;
• courts and tribunals;
• professional advisers;
• financial institutions;
• payment service providers;
• identity verification providers; and
• third-party contractors assisting us in operating our business.

We will only disclose personal information where permitted or required by law.

7. Overseas Disclosure

Some third-party service providers or technology providers used by Bitcoin Dealers may store or process information overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure that appropriate security and privacy protections are in place.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• improve website functionality;
• analyse website traffic;
• enhance user experience; and
• maintain website security.

You may configure your browser to refuse cookies, however some website functions may not operate properly.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• secure systems and networks;
• restricted staff access;
• encryption technologies;
• physical security controls;
• monitoring systems; and
• secure document storage.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as required by law and for legitimate business purposes.

As an AUSTRAC reporting entity, certain records must be retained for a minimum period of seven (7) years under AML/CTF legislation.

11. Access and Correction

You may request access to personal information we hold about you and request corrections where necessary.

Requests should be made using the contact details below.

We may require verification of identity before providing access.

In some circumstances, access may be refused where permitted by law.

12. Third Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website with the revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related enquiry or complaint, please contact us:

• Bitcoin Dealers
  Email: info@BitcoinDealers.com.au
  Phone: 1800 628 831
  Address: Level 14, Office 1403 / 227 Collins Street, Melbourne VIC 3000

15. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au
  Phone: 1300 363 992
  Address: GPO Box 5218, Sydney NSW 2001