Terms and Conditions

Effective Date

28/05/2026

These Terms and Conditions govern the use of the website and services provided by Bitcoindealers.com.au ("Bitcoin Dealers", "Company", "we", "our", or "us").

By accessing our website or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy.

1. About Our Services

Bitcoin Dealers provides cryptocurrency exchange services within Australia.

All transactions are conducted face-to-face at our authorised premises unless otherwise approved by the Company.

2. Eligibility

To use our services, you must:

• Be at least 18 years old;
• Be physically present in Australia;
• Provide valid identification documents when requested;
• Not be prohibited from using our services under Australian law; and
• Comply with all applicable laws and regulations.

We reserve the right to refuse service to any person at our discretion where permitted by law.

3. AML/CTF and KYC Obligations

Bitcoin Dealers is a reporting entity regulated under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

To comply with our legal obligations, we may require customers to provide:

• Full name;
• Residential address;
• Date of birth;
• Government-issued photo identification;
• Source of funds information;
• Source of wealth information;
• Cryptocurrency wallet information; and
• Additional documentation reasonably requested for compliance purposes.

We may conduct identity verification, sanctions screening, politically exposed person (PEP) screening, and ongoing transaction monitoring.

We may delay, refuse, block, suspend or cancel transactions where:

• We are unable to verify your identity;
• We reasonably suspect unlawful activity;
• We reasonably suspect fraud, money laundering or terrorism financing;
• We are required to do so by law;
• The transaction breaches Australian sanctions laws; or
• We determine the transaction presents an unacceptable compliance risk.

We are not required to disclose whether a suspicious matter report has been made to regulators or law enforcement agencies.

4. AUSTRAC Reporting

Under Australian law, Bitcoin Dealers may be required to report certain transactions and customer activities to AUSTRAC, law enforcement agencies, or other government authorities.

5. Cryptocurrency Risk Disclosure

Cryptocurrency transactions involve significant risks, including:

• Price volatility;
• Market fluctuations;
• Cybersecurity risks;
• Blockchain network failures;
• Loss of private keys;
• Irreversible transactions; and
• Regulatory changes.

You acknowledge that digital asset prices can change rapidly and that past performance is not indicative of future performance.

Bitcoin Dealers does not provide financial, taxation or investment advice unless expressly stated otherwise.

You should obtain independent professional advice before engaging in cryptocurrency transactions.

6. Customer Responsibilities

You agree that:

• All information you provide is accurate and complete;
• You will promptly notify us of any changes to your information;
• You will not use our services for unlawful purposes;
• You act on your own behalf; and
• Funds and assets used in transactions are lawfully obtained.

7. Privacy

Your personal information is collected, used and disclosed in accordance with our Privacy Policy.

Our Privacy Policy explains:

• What information we collect;
• How we use and store information;
• How we comply with Australian privacy laws; and
• How we meet our AML/CTF obligations.

8. Limitation of Liability

To the maximum extent permitted by law:

• Bitcoin Dealers excludes all warranties not expressly stated in these Terms;
• Bitcoin Dealers is not liable for indirect, incidental or consequential loss;
• Bitcoin Dealers is not liable for losses arising from cryptocurrency market movements; and
• Bitcoin Dealers is not liable for delays caused by compliance reviews, technical issues, blockchain congestion, banking delays or regulatory requirements.

Nothing in these Terms excludes rights that cannot legally be excluded under the Australian Consumer Law.

9. Website Use

You must not:

• Use the website unlawfully;
• Attempt to gain unauthorised access to our systems;
• Introduce malicious software; or
• Copy or reproduce website content without permission.

All intellectual property on this website remains the property of Bitcoin Dealers unless otherwise stated.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices or services of third-party websites.

11. Changes to Terms

We may update these Terms and Conditions from time to time.

Updated terms become effective once published on our website.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

13. Contact Information